Frequently Asked Questions & Answers
For Condos & HOAs
Condo & HOA FAQs
We’ve put together answers to some of the most common questions we hear from association boards and homeowners. Whether you’re exploring professional management for the first time or looking to better understand how it works, this FAQ is designed to give you clear information about what to expect.
Why should a condo association or homeowners association hire a professional management company?
An association should hire a professional management company because it brings expertise in finances, maintenance, and compliance while saving board members time and stress. Managers handle day-to-day operations like dues collection, vendor coordination, and resident communication, ensuring rules are enforced and properties are well-maintained.
What types of properties do you manage?
We proudly manage over 130 associations throughout Center City and the surrounding neighborhoods. While our portfolio includes large buildings, our true specialty lies in properties with 50 units or fewer. In Northern Liberties and Fishtown, we often oversee newer construction communities, whereas in Rittenhouse Square, Fitler Square, and Washington Square, we manage more historic brownstones and properties with distinctive charm.
How much do your management services cost for condo associations and HOAs?
Costs vary depending on the size of your community, and complexity of management needs. We’ll provide a proposal after learning more about your association’s goals, number of units, and operational requirements. Management fees are typically structured as a flat rate under an annual contract.
Do you offer emergency support?
Our team provides 24/7 emergency maintenance support for urgent maintenance issues in order to mitigate damages until the issue can be addressed during normal business hours.
Can you help with capital projects and renovations?
Yes. From roof replacements to lobby renovations, we coordinate vendor bids, oversee project timelines, and ensure quality control, all while keeping the board informed and residents updated.
How are condo fees collected and managed?
We handle the full collection process, including online payment options, record-keeping, and enforcement of late fees. All funds are deposited directly into the association’s account, with full transparency and reporting to the board.
Do you help with insurance and risk management?
Yes. We assist with obtaining and renewing the appropriate property and liability insurance policies, filing claims, and working with adjusters to ensure the association is fully covered.
How are vendors selected?
We leverage our established relationships with trusted, local vendors. Boards always have the final say, but we present vetted bids, and negotiate contracts.
What financial services do you provide?
Our financial management includes:
- Monthly financial statements
- Annual budget preparation
- Reserve fund planning
- Accounts receivable and accounts payable
Interested in our Condo or HOA management services?
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